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FAQ

Covid 19 - Customer Notice 9th July 2020
 
Sportec would like to inform customers that our offices and showroom are open for business. Our open hours are between 9am to 5pm Monday to Friday. To accommodate the ‘back to school’ and year 7’s entering new schools we will be opening on Saturday also between 9am – 1pm throughout August.
 
The processes for ordering will be completely different to any previous years because of the restrictions in place. Therefore we would like to encourage orders where possible to be placed through our website https://www.sportec.co.uk.
Ordering online will allow us to gather the information quickly and accurately so that we can complete orders within our time frames.
There will be a choice either to deliver to your nominated address (the ordering process will deliver automatically) however it is important to state that you will be able to click on the option to ‘collect’ from our store for which of course there will no charge.
 
Please Note: Collection option will only apply to our school uniform and sports club shops orders. To request a collection, please tick the ‘collection tick box’ which will show at the payment stage.
 
We have placed some restrictions in and around our place of work in order to protect staff and customers, therefore in terms of purchasing clothing on-site we will be limiting access. We will be allowing a maximum of 6 people into our store at any one time, in terms of back to school ordering this means 1 child + parent/guardian at any one time to allow sufficient social distancing measures. There will be a restricted time limit in store of 10 mins per person so that we can service the spike in demand throught August/September. Changing facilities are closed, however there will be sample/s on show to allow a gauge of sizing.
 
Returns or Exchanges
Please keep clothing unmarked and with your receipt please present these with your goods at our offices, or return them by post. If returning by post we would advise on a recorded delivery. If your items are personalised with names or initials, we will not accept exchanges or returns.
Finally, we would advise too order uniform for back to school before the 14th August.
 
Thank you for your support and co – operation
 
Steven Martin
Director

Question: Sportec opening times?

Answer: Summer time opening hours

Monday to Friday between 9am - 5pm. We will be opening on Saturday also between 9am – 1pm throughout August

Winter time opening hours

Monday to Friday between 9am - 5pm.

Please Note: Sportec will be closed during January, Febuary & March on a Saturday, will re-open on the first saturday morning in April.

 

Question:  If I order online, is it possible to collect free of charge??

Answer:

Yes, we offer a collection option. The option to collect your order will show at the payment screen, click on the collection button and therefore a tick will show in the collection box, this will take away the delivery charge. Once your order is complete and ready for collection we will make contact with you to inform you that your order is ready for collection.
 
Q: What type of image can you use?

A: Any good quality image we can use, pefer vector images such as Corel Draw, Illstrator, however PDF, Photo Shop, Good Jpegs are ok too.

 

Question: How long does it take to deliver?

A: On average it takes 7-10 days from date of confirmation of order. However during peak peroids (July/August mainly) this can raise to 3-4 weeks. But this is depended of current work levels.

 

Question: Can we return goods after purchase?

A: Once goods are branded we only accept returns if product/s are faulty. Notification of faulty items must be made in writing with 14 days of purchase.

Returning order/s of unbranded all goods would be subject to a £25.00 re stocking fee, or 20% of total cost of order if greater that £25.00.

School Uniform orders for our nominated schools are expempt from the re stock fee (£25.00). We will allow size exchanges if goods returned in re-saleable condition.

Question: Can we get samples to 'try on'?

A: School Uniform samples for our nominated schools are available to view and try on in store. Outside of school uniform, samples are available to purchase for sizing purposes, however we do charge at single rate for the product/s. Samples can then be returned to be used as part of your order. Please note we do not offer refunds for samples.