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FAQ

Covid 19 - Customer Notice 22nd May 2020

 

At present we are only allowing and processing internet orders only. For internet order/s that have requested to collect from our store our temporary opening hours are Monday to Friday 10am – 4pm (until further notice).

We anticipate that social distance measures will restrict the amount a customer’s we can physical process in store, so we would like to encourage orders to be placed though our website https://www.sportec.co.uk.

The time frame and processes for ordering will be completely different to any years previous because of the restrictions in place. So by ordering online will allow us to gather the information quickly and accurately so that we can keep to our time frames to complete orders. There will be a choice either to deliver to your nominated address (the ordering process will by default will deliver) however it is important to state that you will be able to click on the option to ‘collect’ from our store for which of course there will no charge.

Please Note: Collection option will only apply to our school uniform and sports club shops orders. To request a collection, please tick the ‘collection tick box’ which will show at the payment stage.

We are currently working on placing some restrictions in and around our place for work in order to protect staff and customers, therefore in terms of re-opening we will be limited access in store at any one time, typically in terms of back to school ordering this means 1 child + parent/guardian at any one time to allow sufficient social distancing measures.

Bespoke orders for sportswear and work wear again we would encourage to places order through our website or alternatively email your order/ enquiry to sales@sportec.co.uk and we will respond as quickly as possible to your request.

Finally, we would advise too guaranteed uniform for back to school please order before the end of July.

Thank you for your support and co – operation

Steven Martin

Director

 

Question: Sportec opening times?

Answer: Summer time opening hours: (April -  October)

Monday to Friday between 9am - 5pm. Saturday morning between 9am - 12 noon

Winter time opening hours: (November - March)

Monday to Friday between 9am - 5pm.

Please Note: Sportec will be closed during January, Febuary & March on a Saturday, will re-open on the first saturday morning in April.

 

Question:  If I order online, is it possible to collect free of charge??

Answer:

Yes, we offer a collection option. The option to collect your order will show at the payment screen, click on the collection button and therefore a tick will show in the collection box, this will take away the delivery charge. Once your order is complete and ready for collection we will make contact with you to inform you that your order is ready for collection.
 
Q: What type of image can you use?

A: Any good quality image we can use, pefer vector images such as Corel Draw, Illstrator, however PDF, Photo Shop, Good Jpegs are ok too.

 

Question: How long does it take to deliver?

A: On average it takes 7-10 days from date of confirmation of order. However during peak peroids (July/August mainly) this can raise to 3-4 weeks. But this is depended of current work levels.

 

Question: Can we return goods after purchase?

A: Once goods are branded we only accept returns if product/s are faulty. Notification of faulty items must be made in writing with 14 days of purchase.

Returning order/s of unbranded all goods would be subject to a £25.00 re stocking fee, or 20% of total cost of order if greater that £25.00.

School Uniform orders for our nominated schools are expempt from the re stock fee (£25.00). We will allow size exchanges if goods returned in re-saleable condition.

Question: Can we get samples to 'try on'?

A: School Uniform samples for our nominated schools are available to view and try on in store. Outside of school uniform, samples are available to purchase for sizing purposes, however we do charge at single rate for the product/s. Samples can then be returned to be used as part of your order. Please note we do not offer refunds for samples.