FAQ

 

Question: Sportec opening times?

Answer: Summer time opening hours

Monday to Friday between 9am - 5pm.

We will be opening on Saturday also between 9am – 1pm throughout August/September (please check with store during this peroid)

Winter time opening hours

Monday to Friday between 9am - 5pm.

Question:  If I order online, is it possible to collect free of charge??

Answer:

Yes, we offer a collection option. The option to collect your order will show at the payment screen, click on the collection button and therefore a tick will show in the collection box, this will take away the delivery charge. Once your order is complete and ready for collection we will make contact with you to inform you that your order is ready for collection.

 

Q: What type of image can you use?

A: Any good quality image we can use, pefer vector images such as Corel Draw, Illstrator, however PDF, Photo Shop, Good Jpegs are ok too.

Question: How long does it take to deliver?

A: On average it takes 2 weeks from date of confirmation of order. However during peak peroids (July/August mainly) this can raise to 3-6 weeks. But this is depended of current work levels.

Question: Can we return goods after purchase?

A: Once goods are branded we only accept returns if product/s are faulty. Notification of faulty items must be made in writing with 14 days of purchase.

Returning order/s of unbranded all goods would be subject to a £25.00 re stocking fee, or 20% of total cost of order if greater that £25.00.

School Uniform orders for our nominated schools are expempt from the re stock fee (£25.00). We will allow size exchanges if goods returned in re-saleable condition.

Question: Can we get samples to 'try on'?

A: School Uniform samples for our nominated schools are available to view and try on in store. Outside of school uniform, samples are available to purchase for sizing purposes, however we do charge at single rate for the product/s. Samples can then be returned to be used as part of your order. Please note we do not offer refunds for samples.